Drive Beyond the Factory Warranty

Key Terms & Conditions

Coverage

• What’s covered: DriveBeyond provides protection for your vehicle’s high-voltage battery only. One claim per plan term, up to £12,000. If repair costs exceed £12,000, the remaining balance is paid by the customer directly to the repairer. Plans end once the vehicle reaches 160,000 miles or when the chosen term expires.

Eligibility

• Eligible vehicles: EVs from 2014 or newer from the following brands: Tesla, Polestar, Kia, Hyundai, Ford Mach-E, Jaguar I-Pace. Vehicles must have Battery SoH ≥ 80%, no active high-voltage faults, and must be on the original factory battery.
• Service history: Full or partial service history is acceptable, provided the vehicle has been reasonably maintained in line with manufacturer guidance and the battery/high-voltage system has not been modified.
• Battery Health Evidence: A Battery State of Health report or diagnostic screenshot is required before coverage begins. If this is not supplied, DriveBeyond may be unable to validate future claims.

Verification

• All plans include a 60-day verification period after purchase. During this time, DriveBeyond confirms your vehicle’s details and battery condition. Your full 12-month coverage begins after verification is complete.
  Example: Purchase in January → verification ends in March → cover runs March to next March.

Claims

• Claims must be started through the online form before any repair work begins. You will be asked to provide a diagnostic report and repair quote from an EV-qualified garage. Once approved, DriveBeyond pays the garage directly upon receiving the official invoice. You will be notified when payment is completed.
• Claims are reviewed to confirm eligibility, evidence and battery condition at the time of joining. DriveBeyond may decline claims only where information is missing, incorrect or where eligibility requirements were not met at the start of the plan.
• Plans end after a successful claim is completed.

Not Covered

• DriveBeyond does not cover wear-and-tear, accidental damage, fire/water damage, or misuse. Items not covered: charging equipment, 12-volt battery, wiring outside the HV battery, and software-only fixes. Only repairs or replacement affecting the main high-voltage battery pack are included.

Cancellation

• You may cancel within 14 days of purchase for a full refund if no claim has been made and your plan has not started. After 14 days, plans are non-refundable, but you may request cancellation of future payments.
• For Monthly Plans, you will be required to pay the current year before cancelled fully. Fair-Use as for those paying Yearly.
• To cancel, please use the cancellation form on our website or email drivebeyondhelp@gmail.com using the same email used at sign-up. Refunds (where applicable) are issued securely via Stripe.

Renewal

• Renewals are offered at DriveBeyond’s current rates. Any break between plans resets the 60-day verification period and may affect pricing.

Complaints

• DriveBeyond follows the Motor Ombudsman process for fair, independent dispute resolution.

Good Faith Policy

• DriveBeyond operates with transparency, fairness and good faith. We maintain a dedicated reserve fund for claims and aim to provide clear, reliable support throughout your plan. If any concern arises, we work toward a reasonable solution in line with UK consumer protection guidance.